1. Plans & prices
Your first listing is free. After that, you can buy listings one at a time or choose a monthly plan. Each listing makes six vertical Reels from one set of listing photos. Current prices are on our Pricing page, which is the authoritative source. All prices are in U.S. dollars and exclude applicable taxes unless stated otherwise.
This page explains billing in plain terms. It supplements our Terms of Service; if anything here conflicts with the Terms, the Terms control.
2. Your free listing
Each account gets its first listing free. No payment method is needed.
3. One-time purchases
A single listing, or extra listings added to a monthly plan, is charged once. Listings bought this way stay available for 12 months from the date of purchase.
4. Monthly plans & auto-renewal
Monthly plans are billed in advance. Your plan renews automatically each monthat the then-current price, and your payment method on file is charged, until you cancel. Each paid month adds your plan’s listings to your account. Unused plan listings carry over while your plan is active.
When you subscribe, you authorize us and our payment processor to store your payment method and charge it for each renewal. Checkout shows the amount and how often you’ll be charged before you confirm. If we change your plan’s price, we will tell you in advance, and the new price applies only from a later renewal.
Upgradestake effect right away: you pay the new plan’s full monthly price that day, its listings are added immediately, listings already in your account are kept, and your monthly billing date moves to that day. Downgrades take effect at your next renewal, and listings already added are kept.
5. Cancellation
You can cancel any time from your account settings— no email or phone call required, and no cancellation fee. Cancelling stops future renewals. We don’t refund part of the current month except as described in Section 6 or where required by law.
After your plan ends, unused plan listings stay available for 30 days.
6. Refunds
You can get a full refund within 7 days of a purchase if none of the listings from that purchase have been used. Email hello@trylistingvideo.com from the address on your account. Once a purchase is refunded, its unused listings are removed from your account.
If a listing can’t produce any of its Reels and can no longer be retried, that listing is returned to your account automatically.
If you were charged in error or charged twice, contact us within 30 days of the charge and we will put it right. Nothing in this policy limits any refund rights you have under applicable law.
7. Failed payments
If a renewal payment fails, we may retry it over a short period. New plan listings are added only after a payment succeeds; listings already in your account stay available. If payment keeps failing, we may end the plan.
8. Taxes
Prices exclude sales tax, VAT, GST, or similar taxes unless stated otherwise. Where we are required to collect them, they are calculated and added at checkout.
9. Billing questions
For an unexpected charge, a receipt, a refund, or help cancelling, email hello@trylistingvideo.com. You can also manage your plan, update your card, and download invoices from your account settings.